Legal
Shipping
Where we ship
We currently ship to addresses in the 50 United States and Washington, DC, including PO boxes and APO/FPO/DPO addresses where the carrier accepts them. We don't ship internationally yet, including to US territories — if you're outside the US, join the list and we'll tell you when that changes. Orders with a non-US shipping address will be cancelled and refunded.
Rates
Shipping cost is calculated by weight and destination and shown at checkout before you pay. Any free-shipping offer will be stated on the product page or at checkout.
Timing
In-stock items ship within 3 business days of your order. Pre-orders ship in the window shown on the product page once units arrive from the factory, in the order they were received. Transit within the US is typically 2–7 business days after the carrier picks up. Business days are Monday–Friday, excluding US federal holidays.
If a pre-order will miss its estimated window, we'll email you with a new estimate and the option to cancel for a full refund. See the Terms of Sale, section 4.
Tracking
You'll get an email with a tracking number the moment a label is created. Tracking can take 24–48 hours to show movement after that.
Address errors
Check your address at checkout. If you spot a mistake, email us right away — we can usually fix it before the label prints. Once shipped, we can't redirect a package. If a package comes back to us because the address was wrong or undeliverable, we'll contact you; reshipment is at your cost, or we can refund the item price minus original shipping.
Lost, delayed, stolen
Risk of loss passes to you when the carrier accepts the package. If tracking stops moving for more than 7 business days, email us and we'll open a trace with the carrier and, if it's truly lost in transit, replace or refund. If tracking shows delivered but you don't have it: check with household members, neighbors, and your building's mail area, wait 48 hours (carriers sometimes scan early), then contact us. We're not liable for packages stolen after confirmed delivery, but we'll help you file a carrier claim and will look at each case.
Sales tax
Sales tax is charged where we're required to collect it and is calculated at checkout based on your shipping address.
Damaged in transit
Covered under our Returns policy — photograph the box and the item and email us within 7 days.