Legal
Returns & Exchanges
Why final sale
We produce each drop in a single small run. There's no warehouse of extras to swap sizes from, and a returned garment usually can't be resold as new. So we're up-front about it everywhere you'd look — on the product page, at checkout, and here — and we ask you to measure before you buy. The size chart on the product page is the real garment grade, not a generic one.
What we will fix
If your item arrives damaged, defective, or not what you ordered (wrong item or wrong size shipped), we'll replace it or, if we can't, refund it in full including original shipping. Examples: a torn seam, a print flaw, a hole, a missing cuff, the wrong size in the bag.
Not defects: minor measurement variance within ±0.5 in (1.5 cm), slight color difference from your screen, normal fleece shrinkage after washing, or wear and tear from use.
How to claim
- Email hello@kee-shee.com within 7 days of the delivery date shown in tracking.
- Include your order number, a description of the problem, and clear photos of the issue, the whole garment, and the packaging.
- Don't wear or wash the item once you've spotted the issue.
- We'll reply within 2 business days with next steps. If we need the item back, we'll send a prepaid label — you never pay to return a defective item.
Claims made after 7 days, or for items that have been worn or washed, are handled case by case and we can't promise a remedy.
Refund timing
Approved refunds go back to the original payment method. We issue them within 5 business days of approval (or of receiving the returned item, if we asked for it back). Your bank or card issuer may take another 5–10 business days to post it.
Pre-order cancellations
You can cancel a pre-order for a full refund at any time before it ships. Once it ships, the final-sale policy applies.
Chargebacks
Please contact us before disputing a charge with your bank — almost every problem is faster to fix directly. We respond to every chargeback with our records, including delivery confirmation and this policy as accepted at checkout.
This policy is part of our Terms of Sale. Nothing in it limits rights you may have under applicable law that can't be waived.